JIRA Microsoft Word service request template

This free example template for the Intelligent Reports for JIRA plugin creates a service request letter for any issue in Atlassian JIRA. This service request features a single page cover letter that is automatically filled in with user details, as well as the issue details on the other pages. Use it to formally inform your supplier of a defect in their product or service.

This service request document is created ready to send to the client with a click of a button. Perfect for alerting suppliers to issues tracked in JIRA without needing to give JIRA access to the supplier.

As with all Intelligent Reports templates the service request template is customizable in Microsoft Word to allow you to insert your company branding, supplier details, letter wording and customize the data that is exported into the template. In addition, since the service requests are generated as a Microsoft Word docx document you can easily customize individual requests before sending them to the supplier, making it easy to add important instructions, additional notes, or any other content that is required.

Using a template gives professional, accurate service requests and saves time that can be better spent elsewhere. How long do you currently spend rewriting JIRA issues into a better format to send to suppliers?

The service request template is included when you first install the Intelligent Reports plugin for JIRA.


We have limited this template to the default issue fields in JIRA so that it will work immediately for everyone. Here are a few ideas for customizing the template, none of which should take you more than a few minutes:

  • Brand the template with your company logo, information and style. Simply open the template docx file and change it in Microsoft Word.
  • Add your suppliers address and information to the template.
  • Reword the cover letter to refer to specifics such as any contracts, agreements or required sevice levels and response times.
  • Add additional fields such as issue severity to service request details.
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